Give me a hundred tickets, I’ll tell you where it hurts
JotPotato collects feedback from every channel, finds the patterns, and tells you exactly what to fix — so you stop guessing and start growing.
Negative reviews are expensive. Ignoring them is worse.
Research shows that every unaddressed bad review quietly drains your revenue. Here’s what the data says.
Customers lost per bad review
A single negative review drives away roughly 30 potential customers on average.
Revenue swing per star
A one-star rating improvement leads to a 5–9% increase in revenue for independent businesses.
Lost per review, per year
A single bad review can cost a business up to $3,000 in lost revenue over 12 months.
Just 5 unresolved negative reviews per year — each silently costing you customers, revenue, and reputation.
A fraction of what one bad review costs. Turn feedback into fixes before the damage compounds.
Sources: Harvard Business School (Michael Luca, 2016), Convergys Corp., Steritech Brand Protection. Pricing shown is an early access placeholder and may change at launch.
From scattered reviews to clear, prioritized actions
JotPotato reads your reviews, surfaces what matters, finds why it happens, and tells you what to fix.
Raw feedback pours in
Reviews, messages and ratings arrive from every channel — scattered, unstructured, easy to miss.
Room was nice but Wi-Fi kept dropping. Asked front desk twice, waited 40 min for a response.
Internet was unusable during my stay. Staff was friendly but took forever to help.
Beautiful place, loved the breakfast. Wi-Fi was super slow but would come back in a heartbeat.
Nice decor but no one answered when I called. Wi-Fi signal weak in room 7.
Patterns become visible
JotPotato groups every mention by topic and week. The noise turns into a heat map — and one problem clearly burns.
The why, not just the what
A root-cause analysis traces the complaints back to what actually causes them.
A prioritized plan
The findings become concrete initiatives, ranked by effort and impact. You decide, nothing falls through.
Install mesh Wi-Fi system
P1Add 2 access points on floors 2–3 for full guest coverage.
Define evening shift roles
P1Assign a single point of contact for 6–11 PM guest requests.
From insight to implementation
Each initiative is scheduled and tracked to completion — and your rating follows.
JotPotato connects to the platforms you already use.
We use what you already have: your reviews from Google, TripAdvisor, Booking and more land on the same problem map by themselves. Nothing to copy or paste.
For business owners whose customers leave reviews.
Teams of any size. Start by seeing which complaint repeats most: free, in minutes.
Rather talk? Write to us